The Apple Configurator User Guide provides a full overview of the Apple Configurator application.. For all purchases of macOS devices, other than the Apple at Work program, there wasn't a way to leverage Automated Device Enrollment and all of its benefits for the most "touch-less" and granular management experience. Provisional Enrollment failed. Click continue to be directed to the correct support content and assistance for *product*. Use the following steps to install the profile on the iOS/iPadOS device. For more information, see What is Microsoft Intune device management? I never see that screen. Cause The iOS device has no network connectivity and needs to be on WiFi or Cellular service for the enrollment to succeed. Alternatively, you can manually connect the device to WiFi and the enrollment should automatically continue. 1-800-MY-APPLE, or, Sales and - Create an Organisation: Generate a new supervision identity - Setup Assistant: Don't show any of these steps Use this for devices that perform tasks without accessing local user data. All postings and use of the content on this site are subject to the. CloudConfigurationErrorType = CloudConfigurationFatalError; USEnglishDescription = "Provisional Enrollment failed. Device serial numbers (Setup Assistant enrollment only), prompt users who need to change their password when they first sign in, prompt users to reset their expired passwords during enrollment, Filter to find device serial numbers you want to assign to the profile, select the devices, and then choose. When preparing an iOS device with Apple Configurator you receive the following error message: An unexpected error has occurred with "iPad". Choose Next. When attempting to enroll after finding the pairing animation in the viewfinder of the app, Configurator lists a green check on the history for the Mac but the MBP fails with the same Provisional Enrollment failure: Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Whilst attempting to enroll Mac in Apple Business Manager through the Hexnode portal, there are a few common errors one is liable to come across. Provisional Enrollment failed' The cloud configuration for this device is invalid. A forum where Apple customers help each other with their products. Devices configured with user affinity can install and run the Company Portal app to download apps and manage devices. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. iPhone 5, iPhone 6 and iPad Pro. If you continue in IE8, 9, or 10 you will not be able to take full advantage of all our great self service features. If you chose Enroll with User Affinity, you have the option to let users authenticate with Company Portal instead of the Apple Setup Assistant. If the device was already registered with the Apple ID account, the device must be deleted from the Apple iCloud before starting the enrollment process. Are there new ports that need to be opened for this? Options that can be added to the device appear in the drop-down list. The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get "Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]" error after accepting "Apply configuration" on the device. only. On the iOS/iPadOS device, open Settings and go to General > Device Management > Management Profile. Apple has released a new Apple Configurator app on iOS. Failed to verify baa cert. In Apple Configurator, choose the connected iOS/iPadOS device, and then choose the Add button. The following articles may solve your issue based on your description. Click on Assign settings. Why would it not just assign them to my specificed default DEP server!?!? However, I just came across an iPhone 6s (same as the other models that are already enrolled) that is giving me problems when trying to Prepare it in Configurator. Provisional Enrollment Failed. If you want the new serial number details to overwrite any existing details, choose Overwrite details for existing identifiers. provided; every potential issue may involve several factors not detailed in the conversations For all other iPad it goes on without any issue. -> Click on the blue 'download' link next to the device type and quantity added which downloads a csv file. You can enroll devices into Intune with Apple Configurator in two ways: Apple Configurator enrollment methods can't be used with the device enrollment manager. Privacy. Add the serial number in the left column, and the details in the right column. Apps requiring user affiliation, including the Company Portal app used for installing line-of-business apps, cannot be installed. You needto create a Wi-Fi configuration profile within Apple Configurator that will connect the device to your Wi-Fi. You then import it into Apple Configurator on a Mac for deployment to devices. Choose Profiles. If you need immediate assistance please contact technical support. More info about Internet Explorer and Microsoft Edge, how to find an iOS/iPadOS device serial number. What is the oldest device we can manually add to DEP? Or is this just limited/ controlled by the devices that will allow the installation of iOS 11. The error message: An unexpected error has occurred with "iPad". Well, I got mine to work. For prompt service please submit a request using our service request form. In the Microsoft Endpoint Manager admin center, choose Devices > iOS/iPadOS > iOS/iPadOS enrollment > Apple Configurator > Devices > Add. Under Direct enrollment, choose Download profile, and save the file. There is not a technical support engineer currently available to respond to your chat. So Having the same issue as everyone else, I found that the step listed here of "-> unticked the automate enrolment (I like to setup from the iPad for a true OTA config)." Generally, you specify the Wi-Fi SSID, WPA2 security and Wi-Fi password. If prompted, authenticate to update trust settings. Apple_Configurator, User profile for user: Tap Pair Manually in the lower-left corner of the Setup Assistant, then tap Manual Pairing in Apple Configurator and enter the six-digit code that appears. Under Create Enrollment Profile, on the Basics tab, type a Name and Description for the profile for administrative purposes. Submitting forms on the support site are temporary unavailable for schedule maintenance. Under Import Devices, browse to the csv file of serial numbers, and select Add. Next you import this profile to Apple Configurator in the following procedure to define the Intune profile used by iOS/iPadOS devices. I've looked a lot around this issue and figured out it is only with few device and no matter what you do on the device, the error doesn't go away. 1. There must be something needed to be done in the DEPLOY.Apple.com portal,. Use the profile name to define the enrollmentProfileName parameter to assign devices with this enrollment profile. Terms of Use A Mac with Apple Configurator 2 installed . Enrolling with Apple Configurator requires that you USB-connect each iOS/iPadOS device to a Mac computer to set up corporate enrollment. These are not supported when authenticating with Apple Setup Assistant. [MCCloudConfigErrorDomain - 0x80EF (33007)] Youre now watching this thread and will receive emails when theres activity. With AC 2.5 beta 4 I am still not able to add device to DEP.. No luck here either. The iOS/iPadOS device is now enrolled in Intune and managed. If devices are not currently in Apple's Device Enrollment Program, please follow the steps for the Apple Configurator 2.5 - Manual Enrollment later in this guide. Provisional Enrollment Failed, is received when preparing an iOS device with Apple Configurator. Only supported for Setup Assistant enrollment. until now! On the Enroll in MDM Server pane, select the server name you created, and then choose Next. Provisional enrollment failed. You can then add it in Apple Configurator to define the Intune profile used by iOS/iPadOS devices. When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". Provisional Enrollment failed. Sorry for my english, I hope it will help you. Click again to stop watching or visit your profile/homepage to manage your watched threads. This method does not wipe the device. any proposed solutions on the community forums. One Identity Safeguard for Privileged Passwords, Starling Identity Analytics & Risk Intelligence, Hybrid Active Directory Security and Governance, Information Archiving & Storage Management, Storage Performance and Utilization Management, Must select 1 to 5 star rating above in order to send comments. First thing I had to fix was my wireless. The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome. BUT when I click edit on the newly added server, it has a list of certificates so it DID find something. This site contains user submitted content, comments and opinions and is for informational purposes Learn more. Apple Support advised me to wait until iOS 11 Beta 5 as there were some DEP changes but I've tried iOS 11 Beta 8 and configurator 2.5 beta 4 with no luck. You can also assign profiles from two places in the Azure portal: After you create the profile and assign serial numbers, you must export the profile from Intune as a URL. I sign in to authenticate, get the veri code for 2 factor, then fails. For information about enrolling macOS devices via direct enrollment with Apple Configurator, see Use Direct Enrollment for macOS devices. [MCCloudConfigErrorDomain - 0x80EF (33007)] I've done a few Google searches on it, but am still coming up short on answers. The cloud configuration for this device is invalid". The prompt error appears as "Unable to activate [Device name]". Users do not see these details. Has anybody had any liuck with this new feature? I added a profile to a network that we use here that goes right to the internet without any firewall rules. You have selected a product bundle. Solution. You can safely disregard a warning stating "server URL is not verified." I'm working with Enterprise Support, but I'm worried that a resolution won't be anytime soon, as the escalation questions that I was asked to provided were all specific to Configurator 2 on macOS. In the Microsoft Endpoint Manager admin center, choose Devices > iOS/iPadOS > iOS/iPadOS enrollment > Apple Configurator > Profiles > choose the profile to export. "An expected error has occured with IPhone provisional enrollment failed Enroll without User Affinity - Choose this option for devices unaffiliated with a single user. - Prepare Devices (Options ticked: Add to DEP, Active and complete enrolment, Allow devices to pair) - Select Meraki Server above - Select new Organisation (Log on with our Apple DEP / Administrator account): No issue. Solution. Provisional Enrollment failed. Add a payload: Select this option in the list on the left, then edit the settings. Transfer the file to a Mac computer running Apple Configurator to push directly as a management profile to iOS/iPadOS devices. Again, I'm following all the same steps and profiles that have previously worked with other iPhones that have successfully enrolled/etc. This error on Apple Configurator Provisional enrollment failed: device is already in Device Enrollment Program occurs when the device you are trying to enroll is already available in the ABM portal. On the Configure iOS/iPadOS Setup Assistant pane, choose the steps to be presented to the user, and then choose Prepare. 2022 Quest Software Inc. ALL RIGHTS RESERVED. Sugg. The cloud configuration server is unavailable or busy. Learn more about Azure Active Directory dynamic groups. In a text editor, the .csv list looks like this: F7TLWCLBX196,device details Thanks,NunoPymble Ladies College - Technical Support Officer". Hoping someone might be able to help with some more information or background on what's going on: I'm trying to enroll a recently-purchased (~1 week?) On a Mac computer, open Apple Configurator 2. Recently, when trying to manually add devices to our MDM solution via Apple Configurator 2 I started getting the following error: "Provisional Enrollment Failed. This has to be the worst "enrollment" process I have ever experienced. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. Apple disclaims any and all liability for the acts, As a best practice, reset the device and turn it on. Note: If Setup Assistant doesn't show the pairing pane on the iPhone or iPad you want to add, return to the Home Screen on your iPhone, then tap the Apple Configurator app again. Someone in Jamfnation posted this (which is how I got it to work for me): " Updated/Restored iPads to iOS 11 -- a prerequisite action for adding to DEP. These settings are applied only once. [MCCloudConfigErrorDomain - 0x80EF . Learn how to find an iOS/iPadOS device serial number. Open your Meraki Dashboard and go to Systems Manager > Manage > DEP. User affinity requires WS-Trust 1.3 Username/Mixed endpoint. In ASM, go to MDM Server -> Devices added by Apple Configurator 2, In Jamf Pro, go to Mobile Devices and then PreStage Enrolment. Distribute devices. Update: Enterprise Support was able to get on a call and provide information from Engineering, indicating that they see the device inside of DEP but somehow "also not associated with your organization." Nov 18, 2022 12:47 PM in response to Apple_Configurator, https://apple.stackexchange.com/questions/341848/provisional-enrollment-failed-mccloudconfigerrordomain-0x80ef-33007, User profile for user: Apps requiring user affiliation (including the Company Portal app used for installing line-of-business apps) won't work. Profile Installation Failed. Feedback Profile installation prompt reappears on disenrolled devices. Remember to add a Wi-Fi profile to Configurator2! When the iOS/iPadOS device finishes preparing, disconnect the USB cable. If the device is Unsupervised, the installation requires acceptance on the device. In the Microsoft Endpoint Manager admin center, choose Devices > iOS/iPadOS > iOS/iPadOS enrollment > Apple Configurator > Profiles > choose the profile to export > Export Profile. In Apple Configurator , choose File > Open, then locate the configuration profile on your Mac.. You can use this Name field to create a dynamic group in Azure Active Directory. Apple may provide or recommend responses as a possible solution based on the information 9. When you directly enroll iOS/iPadOS devices with Apple Configurator, you can enroll a device without acquiring the device's serial number. Apple: Provisional Enrollment Failed. My 2 cents of experience. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Probable Cause. Issue adding devices manually to ADE via Apple Configurator 2 We generally purchase devices via the ADE program and we do not have to add devices manually via Apple Configurator 2. Provisional Enrollment Failed. Copy the Profile URL. Checkmark the devices you want to assign DEP settings. omissions and conduct of any third parties in connection with or related to your use of the site. For detailed Apple Configurator 2 requirements, see Requirements in . It gets to the stage (2 or 3) and then gives the following: Provisional Enrollment failed. I decided to just skip all that, and the error subsided. Devices are reset to factory configurations during the enrollment process. Confirm that the profile installation is listed, and check the iOS/iPadOS policy restrictions and installed apps. When users turn on their devices, Setup Assistant starts. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. Ethernet connection, share WiFi settings from currently-connected network on iPhone, use known good configuration profile. Watching the Apple Developer video for device configuration, there's supposed to be a screen that appears on the iPad called "Remote Management". Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. Same here. Click again to start watching. When attempting to apply a blueprint in Apple Configurator, I'm receiving this error message. Provide the Device Passcode or Apple ID, if necessary. The cloud configuration server is unavailable or busy. Choose Next. Sounds like a partially-enrolled device but stuck in a halfway point. Select an Enrollment profile to apply to the serial numbers you're importing. [MCCloudConfigErrorDomain - 0x80EF (33007)]. While trying to prepare the device with Apple Configurator and moving it to Apple Business Manager, I am getting the following errors: "Configurator requires user interaction to install the profile "Wifi" on "IPhone" because it is not supervised". Prepare the device with Apple Configurator by using the following steps: On a Mac computer, open Apple Configurator 2.0. To continue, choose Next until the wizard is finished. (Apologies for the long post). For User Affinity, choose whether devices with this profile must enroll with or without an assigned user. After users receive their devices, they must complete Setup Assistant. I finally found that, after you reinitiliaze the iPAD, if the iPAD is not connected on the wifi and I try to enrolling it manually, i had the error 0x80EF. That is. Turn off the devices and distribute them to users. Create a two-column, comma-separated value (.csv) list without a header. If enrollment entails app deployments, the device should have an Apple ID set up because the app deployment requires that you have an Apple ID signed in for the App Store. Close Photos, iTunes, and other apps that open for the device when the device is detected. The profile is added to the device. I see that as well. I had the same problem and i've tried anything in Apple Configurator and i've checked a lot of forum. You can find online support help for Quest *product* on an affiliate support site. Description. I believe it had something to do with me trying to enroll it in DEP with Configurator 2. -jason. I just updated configurator 2 and got this message. Did you get a resolutiion for the error? M1 MBP from the Apple refurbished store into my ABM account using the Configurator 1.0 app released to the public. If you can't enroll a Mac using Automated Device Enrollment, your profile might have expired. Much thanks in advance for any ideas or asssistance. It gets to the stage (2 or 3) and then gives the following: Provisional Enrollment failed. DLXQPCWVGHMJ,device details. iOS devices supported by Apple Configurator 2 . Devices should be at the Hello screen when you connect the device. Do one of the following: Remove a payload: Select this option, then click Remove Payload in the upper-right corner of the payload settings pane. When I setup my server details it says it cannot verify my enrolment server. [MCCloudConfigErrorDomain 0x80EF (33007)]. Intune supports the enrollment of iOS/iPadOS devices using Apple Configurator running on a Mac computer. The current maximum for the list is 5,000 rows. a student account, it gets assigned to the iPad record in Jamf along with Department, Job Position, Building info etc, which triggers all the Apps and configuration profiles that has been scoped to the Department/Smart Group. The devices are now ready for corporate enrollment. 2022 Quest Software Inc. ALL RIGHTS RESERVED. : The cloud configuration service could not verify the identity of this device. [MCCloudConfigErrorDomain - 0x80EF. If the configuration profile is signed, choose File > Unsign Profile. Request a topic for a future Knowledge Base Article. IIRC, this error occurs if the iPad isn't already connected to Wi-Fi. See Solution 244694 for more info. When Enroll with user affinity is selected, make sure that the device is affiliated with a user with Setup Assistant within the first 24 hours of the device being enrolled. I cant even sign in to DEP in configurator. This has worked pretty well for me. [MCCloudConfigErrorDomain - 0x80EF(33007)] . If I connect the iPAD to the wifi, and retry to enrolling it, it work. - IconDaemon Nov 6, 2018 at 15:34 1 It had been connected, I did get this error to stop though. Check if the device is available in the server titled Devices Added by Apple Configurator 2 or is assigned to a different server in the ABM portal. Youve stopped watching this thread and will no longer receive emails when theres activity. We apologize for the inconvenience. [MCCloudConfigErrorDomain 0x80EF (33007)], As of 9-15-17 and Apple Configurator Version 2.5 (3F34). This site contains user submitted content, comments and opinions and is for informational purposes only. Select the user, then select "Enroll devices." Select an Enrollment profile to apply to the serial numbers you're importing. On the Prepare iOS/iPadOS Device pane, select Manual, and then choose Next. [MCCloudConfigErrorDomain - 0x80EF (33007)] I've done a few Google searches on it, but am still coming up short on answers. Otherwise enrollment might fail, and a factory reset will be needed to enroll the device. Desc. The Company Portal app is not supported for directly enrolled devices. Policy restrictions and apps might take up to 10 minutes to appear on the device. In the menu bar, choose Apple Configurator 2, and then choose Preferences. For the Enrollment URL, enter the enrollment profile URL exported from Intune. I may be missing something here but sounds like it's still a issue or not enabled just yet. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. Apple Configurator 2 fails to apply blueprint with error "Failed to retrieve session info." I'm trying to apply a blueprint to an iPad Air (1st Gen) using Apple Configurator 2. Select the iOS/iPadOS devices you want to manage, and then choose Prepare. Use the file picker to select the .mobileconfig file that you exported from Intune, and then choose Add. However, I just came across an iPhone 6s (same as the other models that are already enrolled) that is giving me problems when trying to Prepare it in Configurator. The device must have already completed the Setup Assistant and be ready to use. . You can also name the device for identification purposes before Intune captures the device name during enrollment. An SMTP server set up in Jamf Pro . I couldn't see how adding wifi to the device would help as the device gets wiped in the activation process. If you want the new serial number details to overwrite any existing details, choose Overwrite details for existing identifiers. Sometimes I see this message in the Apple Configurator: "An unexpected error has occurred. It now says Remote Management. MrHoffman, call Refunds. I have replicated this issue on every iOS device I have tried. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. There was no need to create a WiFi Profile since I too just want to set devices in DEP and then do OTA enrollments. An enrollment profile file is only valid for two weeks at which time you must re-create it. On the Create an Organization pane, choose the Organization or create a new organization, and then choose Next. I too just updated to latest Apple Configurator 2.5 (3F60) .. and also getting the same "Provisional Enrollment Error". If you're an administrator, delete all of the user's existing profiles and download a new enrollment profile: Go to the Users tab in the Apple Business Essentials administrator portal. The device must be affiliated with a user with Setup Assistant and can then access company data and email. Can you please select the individual product for us to better serve your request.*. Provisional Enrollment Failed, is received when preparing an iOS device with Apple Configurator. [MCCloudConfigErrorDomain - 0x80EF (33007)] - YouTube 0:00 / 1:28 Apple: Provisional Enrollment Failed. EDIT: If only there was an option to add MacBook/iMacs to the DEP servers. In ASM, go to MDM Server -> Devices added by Apple Configurator 2 -> Keep an eye on the number of devices added on the "Devices added by Apple Configurator", if it changed from 0, the above action has added the devices into DEP server. "; Revive and restore from a freshly downloaded macOS 12.1 IPSW, Tested on multiple networks: iPhone hotspot, residential network without DPI, corporate network without DPI, Switched from my home DNS server to Google public. What is Microsoft Intune device management? was the real key. because when I login there,.. : The cloud configuration service could not verify the identity of this device. Configurator is just a way to get the device setup in DEP. The cloud configuration server is unavailable or busy. A Mac with Apple Configurator 2 installed . Provisional Enrollment failed. Again, I'm following all the same steps and profiles that have previously worked with other iPhones that have successfully enrolled/etc. M1 MBP from the Apple refurbished store into my ABM account using the Configurator 1.0 app released to the public. A device enrollment profile defines the settings applied during enrollment. I find it REALLY upsetting though that it creates a new Server in the portal specific to configurator and I have to now manually watch and move serial numbers to my default server. The cloud configuration server is unavailable or busy. If you want do any of the following, set Authenticate with Company Portal instead of Apple Setup Assistant to Yes. In the Microsoft Endpoint Manager admin center, choose Devices > iOS/iPadOS > iOS/iPadOS enrollment > Apple Configurator > Devices > Add. Required for direct enrollment. To deploy devices using manual enrollment and a dynamic enrollment URL, you need: Jamf Pro 9.96 or later . Some research on the various strings in the error message only found some strings from the Setup Assistant binary that provided a possible error code "CLOUD_CONFIG_INVALID_DEVICE_ERROR", but I'm not able to come up with any reason as to why that would be showing up - as far as I'm aware, this isn't a fake Apple device, nor am I trying to enroll a non-Apple computer. When attempting to enroll after finding the pairing animation in the viewfinder of the app, Configurator lists a green check on the history for the Mac but the MBP fails with the same Provisional Enrollment failure: Desc : Provisional Enrollment failed. Then after trying to prepare manually with apple enrolment server it gets the Provisional Enrollment failed error Network communication error. This error on Apple Configurator Provisional enrollment failed: device is already in Device Enrollment Program occurs when the device you are trying to enroll is already available in the ABM portal. My PreStage enrolment has user authentication to an Active Directory, so when an AD account is used, e.g. Check if the device is available in the server titled Devices Added by Apple Configurator 2 or is assigned to a different server in the ABM portal. The iOS device has no network connectivity and needs to be on WiFi or Cellular service for the enrollment to succeed. So I picked up the iPad after the failed enrollment by the Apple Configurator, tapped on Setup Manually, then joined my wifi and boom! On the Supervise Devices pane, select the level of supervision, and then choose Next. and it does NOT have a Key or Token so the Provisional Enrollment might be failing because no Key or Token ?.. Manage Intune-enrolled devices by using the device management actions and features available in the Microsoft Endpoint Manager admin center. Connect the iOS/iPadOS device to the Mac computer with a USB cord. You can assign an enrollment profile when you import iOS/iPadOS serial numbers for Apple Configurator enrollment. Follow these steps to create an enrollment profile to enroll iOS/iPadOS devices with Apple Configurator. For questions about Apple Configurator, a macOS program which lets you manage a large number of iPad, iPhone, iPod touch, and Apple TV devices owned by your company, school or another organization. Connect the iOS/iPadOS mobile devices to the Mac computer with a USB adapter. Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase. 2. Enroll with user affinity - Choose this option for devices that belong to users and that want to use the company portal for services like installing apps. In the Microsoft Endpoint Manager admin center, choose Devices > iOS/iPadOS > iOS/iPadOS enrollment > Apple Configurator. When the device reboots the Wi-Fi profile will be installed to communicate with the configuration server. Assuming it's not functional yet. 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