Yes, the user will have access to all of their old Meetings content if they're assigned a license to any of the previous Webex sites they were on. When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. A. You can display advertising content A. Sint Maarten Depending on what your integration is doing, admins may also need to be assigned a host account on the Control Hub site for the integration to work (this wasn't required for admins in Site Admin sites). There are some features you must disable, and you must check that all users are in a good state to be updated to Control Hub. 1. Kyrgyzstan People API doesn't support the assignment of Site Admin roles to users. You want to poll the device for the last call packet loss? Most XML API integrations should work, without any changes, after updating your site. Standby. While you can edit the services for an individual user, it can be more efficient to edit multiple users services at once. Users make and receive calls when paired with the Webex App or directly using SIP. You can get a report of inactive hosts to help you remove licenses from those users, individually or in bulk, or by API. We have a centralized user management system underlying Control Hub, where users are distinct and unique within the whole organization (and all of Webex). St. Vincent and Grenadines Seychelles Inconsistent license information between Site Admin and Control Hub. Our goal is to make the Webex Control Hub platform the single pane of glass for all sizes of companies from small and medium businesses, all the way up to large enterprises. If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Botswana Spain We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. Bolivia Germany India Belize Ethiopia Enable licensing for external users who aren't in the same organization that owns the Control Hub managed site. For more information, see the Appspace documentation for Digital Signage at https://docs.appspace.com/latest/how-to/configure-wallpaper-for-cisco-webex-share/. Korea (South) Israel Tunisia But your results could vary. France Sets the delay before your device enters and the screen display turns off. This section focuses on differences called out when updating your site. When you deactivate users, they lose their host license or attendee privilege (depending on which role they had while Active). Now device admins can see how their devices are being used in regards to Calling vs Wireless Share and more! Vanuatu This feature locks the following settings: Parameters are locked as a group. Step 6. The most common recommended action for these users will be to claim the users in Control Hub or deactivate the users. After the update is finished, you can download a list of all users in Site Administration and see which of those users were active or inactive on the site. Andorra Ukraine The following table describes the features available in Control Hub. Allows you to show custom content on your display screen. 2022 Cisco and/or its affiliates. Signage mode occurs after several minutes of inactivity. Administrators can lock some of the phone settings from Control Hub. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. This is a temporary stop-gap measure and the integrations should still update to use email address or Webex Oauth for authentication. Communications Manager, https://docs.appspace.com/latest/how-to/configure-wallpaper-for-cisco-webex-share/. When set to Users can also reset their password by following these instructions: If an end users email address changed and that user had a different email address in Site Admin and Control Hub at the time of site update, that user may experience problems when trying to sign in. A CAPTCHA mechanism (Completely Automated Public Turing test to tell Computers and Humans Apart). Sudan Some HDMI display screens support HDMI-CEC, but don't support Papua New Guinea ADMINISTRATION CAPABILITIES. An internal error prevented this site from being updated. When not in use, you can display custom content with . If your API integration uses a SSO bypass account, make sure that this account is setup as an admin or external admin in the Control Hub organization; otherwise, the integration will fail after updating the site to Control Hub. We'll also enable licensing external users with APIs. Cameroon Images dont appear during meetings, screen sharing, or during upcoming : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. Those same credentials apply to all Control Hub managed sites in that same organization and to the Webex App. Brunei Darussalam Vatican City Click Next. User credentials are associated with their Control Hub identity. French Polynesia for more information. Cayman Islands Contact your Webex Support team to validate that the site is user-linked. A hard factory reset unlocks the phone settings. The supported static image file formats are .png and .jpeg. resets to 120 minutes. schedule meetings. You can read about the details and caveats at XML API 41.11.0 Updates. Pitcairn Site update takes approximately 2 minutes + 500 users/minute to complete. more information. Barbados Cyprus They can view the main control hub but no longer have the management customers in their side panels. land Islands Russian Federation Sierra Leone You must disable Allow host account signup and Allow users to request additional services in Site Administration before you update your site to Control Hub. Users that are shown as inactive in the user status column of Site Administration won't have access to the Control Hub managed site. If your static images appear distorted or of a poor quality, Some features need to be disabled before you can update a Webex site to Control Hub. Philippines Brazil I would like to receive email communications about products and offerings from Cisco and its Affiliates. Macau Don't deploy a HMI switch between your display screen and the device. If your site has API integrations, then switch to using the People APIs. The current identification process of pinging the unique WebEx URL for our company is not very intuitive. Select the headsets you want to include in your inventory report. Western Sahara You cannot unlock the parameters from the phone so don't perform this task until after phone activation. Wait for the export to finish. Micronesia New Caledonia Morocco Your scheduled meetings also aren't affected. See Create and Manage Room Mailboxes for Heard/McDonald Isls. You can see a list of your meeting sites. United Kingdom Claiming users is especially important to do because it ensures as many users as possible who should be in your organization are actually there. Cte d'Ivoire The next feature we released was Alerts. Resources). From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace. Syrian Arab Republic The site update will fail if any active users on the site can't be linked to a Control Hub organization. You can't use Site Administration to manage a meetings site after updating to Control Hub. External users with Basic Meetings licenses will need to be deactivated or upgraded to a paid Webex Meetings license prior to updating the site from Site Admin to Control Hub. Click Next. Step 2: Enter a name for the place, Cisco Webex Room Phone. Alerts center is a page in Control Hub where you manage alerts for your Webex organization. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. Use Control Hub to manage your users, services, and devices. In Site Admin you can choose to allow users to request a (host) account on the site. A user export file of all users in Site Admin is available in Control Hub for 90 days after you update the site to Control Hub. 6. If your organization is configured for directory sync, then make sure all users that you want to be in your organization are present in the site. This parameter doesn't control the Settings > Standby parameter on the phone. Change one of the email addresses or usernames. Guyana This CSV file includes username values. Allows the display to enter power save mode. Deactivated users will still appear in the site CSV export file after updating the site to Control Hub. If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. St. Helena Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. If users have multiple sites with multiple credentials, the site URL should help them determine which credentials to use. This issue is being worked on and we plan to resolve it in the coming weeks. Serbia This causes the site update to not work because you won't be able to resolve the users with issues. Fiji Scroll down and select Advanced Configurations. You'll be blocked from updating your site. How can i access billing information in WebEx control Hub? Ask the user to check that they can schedule and host new meetings. A. Disable this parameter if your display screen doesn't support If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. Somalia Contact your Webex Support team. Troubleshoot in real time. Use this information to determine how often devices are in use or which Congo The site will use the same SSO IdP as the Control Hub organization. The update starts a banner appears above Site Administration to let you know that a site update is in progress. Make sure to also set up an automatic license template so that new users will automatically get assigned licenses once their accounts are created in the Control Hub organization. After triggering the site update from Webex Site Administration, you can sign in to Control Hub to see the status of the site update. But there are some exceptions which are detailed in the following list: createuser API takes longer to complete on Control Hub managed sites. First, review this document and ensure that your organization follows the best practices that are recommended in the, Next, sign in to Webex Administration and click. Finland This button is only activated after the steps above have been completed. Bahamas These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device. If you toggled on the calendar service, enter or paste the email address of the Switzerland Find and disable the Allow host account signup option. Uganda Anguilla Control Hub Overview. Antigua and Barbuda All users of the site who shouldn't be in your organization are deleted from your organization. Madagascar Zimbabwe. Antarctica Central African Republic -------------- A. Username values are lost after updating a site to Control Hub. Or. 3. United Arab Emirates You must disable this feature in Site Administration before you update your site to Control Hub. A user's email in Site Admin is used by another user in Control Hub. Your browser downloads users-to-review.csv. Suriname setting. This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. Marshall Islands All other user fields are optional when you create a new user in Control Hub, so we do not enforce additional profile data for Control Hub managed sites. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when . Turkmenistan Yes, you can still sign in to the site URL where you can access recordings, schedule meetings, etc. Retry site update after pending operation is completed. In Site Admin you can assign a host license to any user. All Cloud-based features are configured and controlled from Control Hub. Most people configure this service at deployment, but you can add it Is this a synchronization issue and will eventually appear in the clients account or will additional administration on their account be necessary. You can use the People API to create organization administrators with full or read-only permissions, and these become administrators on all your Control Hub managed meeting sites. Users must enter their email address to sign in even if their organization is configured for SSO. Here are some steps to familiarize yourself with and try out management of your site in Control Hub: Select a host, and verify their license and session types. A. Small business account management (paid user), Generate a headset inventory report in Control Hub, Delete a group of headsets from Control Hub. Guinea-Bissau Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. The following table shows the displayed information. Site update takes approximately 2 minutes + 500 users/minute to complete. The experience of managing sites in Control Hub is similar to managing in Site Administration. 5. Before you activate your device, create a Workspaces in Control Hub and generate your activation code. Falkland Islands I'd like to formally request that Control Hub provide the ID of the cluster our company is hosted on. One of most requested features was the ability to edit configurations on devices directly within Control Hub. This is just some of the enhancements we have made to the Webex Platform for Room Devices but we are just getting started, 2020 we will bring more enterprise level features to Control Hub like deploying Web Applications and more bulk configuration options! The Cisco Webex Room USB is a videoconferencing solution for huddle spaces, and is controlled with a remote control or direcly through your software client. This is where our new troubleshooting feature comes to let you see up to the minute live stats from a Webex Meeting in Control Hub and see down to the finer details exactly what is causing the reported problem. I'd like to formally request that Control Hub provide the ID of the cluster our company is hosted on. Support teams without any disruption. Read more about managing meeting sites in Control Hub at https://help.webex.com/naqlzeu. Contact your Webex Support team. Svalbard/Jan Mayen Isls. In Control Hub you can accomplish the equivalent by using an external full administrator account for this purpose. Google resource email address from G Suites (Calendar > You have any pending actions on the subscription associated with the site that youre updating. A. Algeria See Alerts center in Control Hub and Manage alerts for advanced diagnostics and troubleshooting. Control Hub has the following options to prevent unauthorized access: Automatic timeout after the first few failed attempts. Netherlands In the Host Profile column, change all the tracking code rows marked as Required to AdminSet or Optional. If you use Standby, then note the following limitations: Standby requires Consumer Electronics Control (CEC) so connect your Ireland Legitimate users have a self-service option to change their forgotten passwords. Martinique . After adding users, you can assign various Webex services to them. Equatorial Guinea Sites must be associated with a subscription before it can be updated to Control Hub. Users will have a single, unified sign-in experience to the Webex App and all Control Hub managed sites. This is the delay before the device enters Standby mode. The documentation set for this product strives to use bias-free language. Taking control over Control Hub From the customer view in https://admin.webex.com, go to Devices. Select the workspace, go to Devices, and click the cogwheel icon. Canada Dominica License templates to assign multiple licenses to users automatically. Argentina This feature isn't available in Control Hub because there are more robust ways to add new users. Guatemala Grenada Aruba All rights reserved. Rwanda Timor-Leste If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. When you click on a headset in Control Hub, you can view the device details. Azerbaijan Honduras We had a problem updating the Webex users. We deploy new software every 2-4 weeks and devices will upgrade over night between 00:00 and 00:30 local time and only when there is no activity. Review the list to check for any problems while updating. Laos Afghanistan For Google Calendar, enter the Google resource email address from G-Suites (Calendar > Resources). To ensure that your site receives access to features before the normal deployment cycle, select the checkbox for Set up Webex site for early release. Click a site to see information about that site. Users are allowed to reset their password in Control Hub organizations (if password isn't managed via SSO). The site has no subscription associated with it in the Control Hub organization. Update Webex Meetings site management from Site Administration to Control Hub. In December 2019 we released a new software management page to Control Hub to showcase when the current software was released and when the next version is coming, all together with patch notes. That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. Bonaire View license usage of an organization. Next. Mali To help plan your site update, review the Site assessment readiness section. Contact your Webex Support team. A. Moldova View with Adobe Reader on a variety of devices. Control Hub is the administration portal for all of the Webex Platform, it covers Calling, Meetings, Teams and Webex Rooms! Sweden Panama Kenya Consistent security policies across all Webex services. Click Delete and confirm the action in the popup window. Norfolk Island Those deactivated users will lose their service on the sites.*. In the file that you download, simply add True for the services you want to assign to each of your users. Username values in Site Admin are overridden with email addresses of users in Control Hub after the update has finished. Qatar Sweden As a best practice, we recommend that you update a test site first to confirm that your API integrations will work unmodified after updating to Control Hub. Webex Calling. Control Hub has other license management options, like auto-assignment templates. Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. Georgia Change the user's email address in Control Hub to match the Site Admin email address: https://help.webex.com/nsi3kgb. Cuba You can enable different features as your needs change. And what's great about it, is that it's only the beginning. Spain You need an AppSpace administrator account and an HTTPS URL for your AppSpace channel. If the meeting site is configured for SSO, then you must also configure SSO for your Control Hub organization. From the customer view in https://admin.webex.com, go to Devices and select the headsets you want to delete. The current identification process of pinging the unique WebEx URL for our company is not very intuitive. Update a Meetings site to be managed in Control Hub. Australia Digital signage allows you to show customized content on your device when it is idle. For a more detailed overview of the differences between Site Administration and Control Hub, see this article. Enter the activation code on your device. Activate the device with the code provided. Provision users, set security settings, and manage Webex services and devices for your hybrid workforce. Kazakhstan Gabon Viet Nam Select your device from the inventory and open Advanced Configurations. For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. Click Next. Features that are marked with a red circle X icon must be done. Site updates are paused for a few minutes before and after the top of the hour. But your results could vary. Site linked organization ID isn't the same as the subscription organization ID. Lesotho Tanzania Malta This has been a popular feature to allow admins to remediate device issues before an end user reports it. Get secure end-to-end control. Add a new user to your organization. Serbia and Montenegro Modern administrator controls, such as Directory Connector, SCIM, and active directory groups. Tuvalu WebEx Control Hub - Feature Request - Cluster ID, Customers Also Viewed These Support Documents. If you try to update the site to Control Hub while users have these problems, the update administration process could fail. Nepal Ciscos long term direction is to use only REST APIs (for all operations on users and meeting sites). US Minor Outlying Is. User management in Control Hub has more modern underlying technologies, so there are a few differences in managing sites in Control Hub. Toggle on Lock Settings on Touch Devices. United Kingdom Taiwan * Starting with the release of 42.12 for Webex Meetings, you'll be able to update sites with external organization users unless those users have Basic Meetings licenses. This is a good way to limit the people with access to the settings, and it prevents accidental changes to important parameters. Grant them a host license, modify their session types, and verify that they can host meetings. Maldives Old usernames can no longer be used, and those users must use their email address to sign in. Ecuador Control Hub only needs a display name and email address to create a user. Pakistan Canada Additional features, storage, and support start at just one low price. Poland Japan Below you will find a subset of all the features we released. Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. Some users may have a different email address in Site Admin and Control Hub. See Manage User Accounts in Cisco Webex Site Administration for more information. Czech Republic Select a user who was a full administrator in Site Administrator, and verify that they have the appropriate level of access to the updated site in Control Hub. N. Mariana Isls. idle. If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. Read New look for site managment for more information. Virgin Islands (U.S.) Venezuela Indonesia The maximum resolution is 1920x1080. Belgium Saint Martin Read about the features that need to be disabled and the differences you can expect in user management and host licensing (also documented in this article). Boost employee experience and productivity by diagnosing technical issues faster and assessing user setups. device to a display port that supports HDMI-CEC. Find Require for account signup: and clear all the boxes for required user profile fields. You'll still have access to them. This allows admins to really see the return on investment of their devices and help drive adoption services to locations where maybe device utilization isnt as high as they expected. Senegal XML APIs for user management will continue to be supported until REST APIs can be used exclusively for all user management operations. If anything goes wrong, you'll see an error message with suggested action. Thanks, Doug Macedonia You can also manage user licenses by API or in bulk using CSV. This even worked if the device was behind a firewall like home offices, giving admins the ability to manage their devices from anywhere. The number of users in this file gives you an idea of how many user-related issues you have to work on before you can update the site. Sign in to Site Administration, and open the Update Administration page. Guinea Bhutan Germany Take the recommended action for each user in the file. From the customer view in https://admin.webex.com/, go to Devices. Iran You can configure alerts to be sent by email or in a Webex App space, or you can see all your alerts in Control Hub. Cambodia All users of the site who should be in your organization are actually in your Control Hub organization. It can take some time for the download button to appear (minutes for most organizations). Chad For devices that will be scheduled in Microsoft Exchange or Office Bahrain Depending on each user's history, the number of sites they had an account on, etc. When you are managing a meeting site in Control Hub, users cannot request their own host account for that site. Look for the Site Update section, where you can read the Update status. Click Update to Control Hub. You and other administrators can review self-sign up requests in Alerts center. Solomon Islands United States Ghana This feature is supported on Webex Room Phone only. Control Hub for device management has changed a lot over the last 12 months, and what better way to tell you what you can do then a quick update on some of the biggest features we have released in the past year! Make sure that all your administrators know that you are updating the site to Control Hub, and that they must not make any changes in Site Admin after you start. Iceland If that wasnt enough, we also enhanced the amount of information you receive in the analytics and troubleshooting portals of Control Hub. Click Delete Devices and confirm the action in the popup window. As soon as your site upgrades, you'll be able to start using Control Hub immediately to: Familiarize yourself with the new meetings and messaging analytics capabilities . This should be done 24 hours before you start the site updating process so that users on the site can be linked to the new users in your Control Hub organization. There is an issue with the organization ID. If site is SSO enabled, then make sure that: The site license information in Site Administration doesn't match the site license information in Control Hub. Austria The following subscription has pending operations in Control Hub: (SubID). Montenegro Saint Lucia XML APIs are now forward compatible with Control Hub managed sites. A pop-up window appears. at the sign-in screen to reset their password. Comoros Before updating your site to be managed in Control Hub, make sure that: To make sure we update your users to Control Hub successfully, you must fix the following types of user problems before you update the site to Control Hub: Users with mismatched email addresses in Site Admin and Control Hub. Malaysia South Sudan You can view your device data with the Analytics tool in Control Hub, including device utilization and feature usage. Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). Your screen display settings affect your Digital Signage images. This type of situation is best avoided by updating the email addresses of users in Control Hub as changes are made to the email addresses of the same users in Site Admin. Bosnia and Herzegovina Optional: In the search bar, type headset to only show the headsets in your inventory. Brit/Indian Ocean Terr. Confirm that their scheduled meetings are effective. Read https://help.webex.com/n3ijtao. Sign in to Control Hub at https://admin.webex.com and open the Meetings page. Tajikistan France Greece Guam Small business account management (paid user), Review prerequisites for updating administration, updating a site to Control Hub is permanent and you can't undo the update once it finishes, Prepare site API integrations to work with Control Hub, https://ebooks.cisco.com/story/controlhubessentials/, https://developer.webex.com/docs/api/v1/session-types, https://developer.webex.com/docs/api/v1/tracking-codes, Disable Site Administration features that block updating administration to Control Hub, Review Site Admin users that could block site update, Manage User Accounts in Cisco Webex Site Administration, Batch Import and Export Webex Users in Webex Site Administration, Update a Meetings site to be managed in Control Hub, Validating site management from Control Hub, set up organization- or group-based license templates to automatically assign licenses, End user sign in changes after updating site to Control Hub, set up organization- or group-based license templates. Latvia You may have to enable Standby on the display screen and configure the feature settings in Cisco Unified calendar mailbox for the device. All calls remain on-premises that are not made through the Webex App. You cannot lock individual settings. Palestinian Territory, Occupied No issue! Jamaica Sites on releases prior to 42.12 cannot update site users or administrators who are already in different Control Hub organizations to the Control Hub organization that you're updating to. Common sign-in experience for all end users between different Webex services. Bulgaria With the Webex Control Hub being the single pane of glass for all things Webex and Cisco collaboration, we believe the IT Admin experience is crucial to the effectiveness of any system. Control Hub has its own APIs, including People and License REST APIs for creating and licensing users at: https://developer.webex.com/docs/api/v1/people, https://developer.webex.com/docs/api/v1/licenses. Costa Rica If you update your site to Control Hub without correcting user email address mismatches, the affected users must use their Control Hub email addresses to sign in to their meeting site. Site Administration has a feature that temporarily locks users out if they fail to sign in after a number of tries. You don't assign a number. Claiming eligible users (your company's users) into your Control Hub organization (requires that your organization has verified the email domain of those users) will reduce the number of users that need to be deactivated before updating your site to Control Hub. Enter the email address for the calendar. They should be able to read and modify the site; create, license, modify, and delete users. Communications Manager (Unified CM) if you deploy for Unified CM Calling with Control Hub. Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. See Cisco's See About calendar resources (rooms, etc) Denmark For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. Djibouti They won't block you from starting the update administration process, but it's better to fix the email addresses before starting the update. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. For a demo on how to update your site to Control Hub, see this video. American Samoa A. Yes. Once you've reviewed the user CSV file and looked at what features you may have to reconfigure, continue reading the rest of the sections in this article to prepare your site and organization on how to update to Control Hub. Kosovo Gibraltar I was using Control hub and I wanted to configure billing for my account through "Account" tab in control hub. Haiti Norway SSO is enabled in the Control Hub organization. Liechtenstein French Southern Terr. You can extend this to require tracking codes for user creation (screenshot below). Session types and tracking codes are also available with REST APIs at: However, the REST APIs above don't support all the user management functions available in XML APIs. A. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Go to Configuration > Common Site Settings > Tracking Codes. Below you will find a subset of all the features we released. This feature makes your experience of managing your site consistent with how you manage other services in Control Hub. Last but not least is the ability to use public APIs to get information from Places/Devices and direct access the device via Cloud xAPI, because we built these APIs on our Webex Platform we can give authorization to third parties directly with our authentication model for Bots and Integrations thus opening up a world of possibilities. Sign in to Site Administration and click Update Administration. Eritrea Tracking code values for users will be preserved and available after updating a site to Control Hub. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. Burundi Updating a site from Site Administration to Control Hub wont require an update of client versions. Gambia Samoa Swaziland Guernsey scheduled calendar events. Those settings will be applicable as before the site update. I understand I can unsubscribe at any time. You can sort your deployed headsets by model, status, or user. 2. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. Netherlands See this article for more details. Restarts your device. Re-sign in required for users on Webex Meetings mobile app for iOS: During the site update, users whose usernames don't match their email addresses may need to sign in again. Reset password for a Webex Meetings site: If you update a non-SSO site to Control Hub, then your users will have to re-sign in to the Webex Meetings mobile app for iOS. China Angola This value will also be passed to Control Hub during auto creation of new users. If you deploy for Unified CM Calling with Control Hub, then configure Time Zone from Unified CM. Per the help doc above, claiming users can take up to 14 days. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. I am asked all the time, what are the best features available, and it has nothing to do with the amazing feature set in Webex. Albania This should be done before updating the site to be managed in Control Hub. Mauritius After you configure Digital Signage, the following Standby settings change: Standby > Delay resets to 120 minutes and Standby mode. This allows admins to get proactive notifications from our platform when a device goes offline or online, or has issues. Claim your users from other organizations (after verifying your domains): https://help.webex.com/nceb8tm. Italy Site updates are paused for a few minutes before and after the top of every hour. HDMI-CEC. South Georgia and the South Sandwich Islands Thailand Niue Virgin Islands (British) Choose Cisco Webex Rooms device, and click Next . Many settings and features are enabled by default. Can somebody tell me what is the problem so i can resolve it. Make sure there are no pending or blocking actions on the subscription. Some sites won't be enabled for this feature until the partners that manage those organizations are ready. It provides a great video and audio experience in meetings, with features such as automatic noise cancellation and best overview. Call on WebexSelect this option for Unified CM Calling with Control Hub. Users make and receive calls when paired with the Webex App or directly using SIP. For batch user deactivation in Site Administration: Open the CSV file and modify the Active column values to N for all affected users. your upcoming Webex meetings. Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. Zambia San Marino For admins whose credentials are used for API integrations, we recommend that you promote those admins to organization full administrators in Control Hub, ideally before updating the site to Control Hub. The user may not know that they now need to use their Control Hub email address to sign in or the email address in Control Hub may no longer be valid in their organization's SSO IdP. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. No, user settings will remain unchanged. If your site is large and has more than 1000 users whose email addresses are different in Site Admin than in Control Hub, then you could experience an empty "user to review" CSV file in the site update wizard. Features marked with a yellow triangle exclamation point icon are just for your information and require no action. Bermuda One of the benefits of being on the Webex Platform is you never need to manually upgrade your devices! Luxembourg If your site fails to update to Control Hub, check the following table to see if one of these comon errors are the cause and what you can do to fix it. In January 2020 we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second! Read more about tracking codes at https://help.webex.com/izu2ty. and promote your brand, but also show visitor and internal employee announcements or information. Christmas Island Armenia Update a user. Learn more about how Cisco is using Inclusive Language. Belarus A recently re-added administrator was given full rights in the admin roles. Get Started. Configure Language from Cisco Unified Malawi If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. The site will switch over to use the same SSO IdP as the Control Hub organization. (see screenshots). This is the email address that you use to Check out our APIs over at the Developer Portal. You can view and sort through your deployed Cisco Headsets that are connected to Webex, Webex Meetings, and Cisco Webex Desk devices on Webex Control Hub. To unblock the site so you can update to Control Hub, either remove the SSO IdP from the Site Admin site or add an SSO IdP to the Control Hub organization. The sign in-experience to the Webex App isn't affected as a result of updating to Control Hub. Webex is becoming a unified platform for managing meetings, messaging, calling, and other modes of collaboration. Use this information as you configure your features. Chile Administrators with only a Site Admin role may not be able to do some operations with XML APIs, such as changing a user's email address or display name. We don't list these users in the users-to-review.csv file. View available roles of an organization. Iraq You can view and sort through your deployed Cisco Headsets that are connected to Webex, Webex Meetings, and Cisco Webex Desk devices on Webex Control Hub. And whats great about it, is that its only the beginning. Cook Islands Thank you. Cocos (Keeling) Islands Choose the subscription to add your new site to, and select Next. You can set up organization- or group-based license templates to automatically assign licenses to new users. One of the key administrative tasks in Control Hub that administrators spend most of their time . But I gotto know that i did'nt have that "Billing" option included in that. Enter the site name, time zone, and choose where you want to manage your users. Control Hub . Estonia Before you update your meeting site to be managed in Control Hub, you should prepare your Control Hub organization. There's a few minutes delay for this operation during the top of the hour. Click Download CSV once the export finishes. A. Saint Kitts and Nevis Import the completed file, click Add and remove services, and then click Submit. For additional information, see the documentation that came with your TV. You must disable mandatory profile fields and tracking codes before you update your site to Control Hub. Kiribati Country * For a demonstration on how updating your site to Control Hub works, see this video. Guadeloupe If you are using API integrated applications, you need to update them to use the Webex API. Step 5: Choose Cisco Webex Room Device, and click Next.. You can only have one Cisco Webex Room Phone in a single space. Palau From the customer view in https://admin.webex.com, go to Workspaces. Yemen For devices that will be scheduled in Google Calendar, enter the Uzbekistan Choose Cisco Webex Rooms device, and click You can only have one room or desk device in a Workspaces. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when maintenance notifications are posted. Control Hub has a centralized, automated way for you to assign meeting licenses to new users instead. See this help article for more information. Mozambique If you configure these additional requirements, you cannot add users to the site without them. Libya Benin Welcome to the Webex Community. But the code expires after 7 days so users may require a new one. Colombia You can also learn more about XML API integrations on Control Hub managed sites with this guide. South Africa From the customer view in https://admin.webex.com, go to Analytics. Users are redirected to sign in to that site. Portugal There is an exception to this rule: site administrators are eligible for updating to Control Hub if they belong to the partner organization that created or manages your Control Hub organization. Optional: In the search bar, type Headset to only show the headsets in your inventory. All management for this site must be done in Control Hub. Refer to the HDMI display screen documentation for additional information about We delivered this during middle of last year and thus allowed admins to modify settings like Default Call Rate. Step 4: Click Next. Paraguay Pending self-sign up account requests aren't carried over to Alerts center. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. You can no longer manage this site in Site Administration once the site update finishes. Try these actions to fix users with mismatched email addresses: Change the user's email address in Site Admin to match the Control Hub email address, Users can edit their Site Admin profiles: https://help.webex.com/nmig1kcb. Nauru Choose your call service: Call on WebexSelect this option for Unified CM Calling with Control Hub. Faroe Islands The following reading will help: The Control Hub eBook: https://ebooks.cisco.com/story/controlhubessentials/, How to manage your domains: https://help.webex.com/cd6d84. Congo, The Dem. But you can customize these items to suit your needs. With that being said we wanted to give more control to admins and the ability to preview new bug fixes before they hit the main production systems. You can also allow users with an account to request additional services on the site. When users sign in to a Webex Meetings site, the sign-in screen will look different. A. Users must. To edit multiple users services, go to Users, click Manage Users, select Export and import users with a CSV file, and then click Export. Liberia Isle of Man Slovak Republic Step 5. Webex CallingSelect this option for Webex Calling. Otherwise, you'll see a success message. Nicaragua Mongolia Lithuania If you have users whose email address domains belong to a Control Hub organization that's in Webex for Government, then those users must be deactivated in Site Administration before updating the site. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to complete in around 8 minutes. Mexico Romania The same API URLs will continue to work. Burkina Faso The tool doesn't check to see if you've corrected the issues until after you start the final update. later. Table 2 summarizes the Control Hub features available to manage users, authentication, and authorization for the enterprise. Bangladesh Slovenia Authentications for API integrations via username and password that worked before updating the site will also continue to work. From the customer view in https://admin.webex.com/, go to Devices. Sign up to stay in the loop! Set up service, configure settings . We're also going to be logging administrative activities for Webex Meetings and Webinars in the Control Hub audit log. Sign in to Site Administration and click Update Administration. Sri Lanka Montserrat In Site Admin SSO sites, many integrations use a local admin account to bypass SSO authentication. If you're using SSO, then ExternalID is a Control Hub user attribute that can contain this value. Mauritania Turks/Caicos Isls. Kuwait Australia If Control Hub isnt a daily tool in your arsenal to manage and monitor Webex Devices, hopefully this changes your mind. Lebanon Or send a command to dial into meeting from a white glove service? This applies to both Control Hub managed sites and sites that were updated to Control Hub. In Site Admin you have an auto account creation feature that creates users when they authenticate themselves by SSO. If you want to assign Site Admin roles via an API, you're still required to use XML API. This is your home to ask questions, share knowledge, and attend live webinars. Site Administration allows you to specify required profile fields for new users (previous screenshot). This window shows that. The site update will take longer to update if it's triggered near the top of the hour. The update will fail if: We strongly recommend verifying your domains and claiming your users. A. retains the log files. Standby. A. You can read about these prerequisites in the earlier parts of this article. Dominican Republic We plan to deprecate Webex Site Administration in Q4 of the 2023 calendar year (exact date to be determined). If the Control Hub organization has SSO configured, then that SSO governs the sign-in experience to the Webex App and all Control Hub managed sites. You can learn more about this here. The site has no subscription associated with it. You generate your Activation code when you create your Workspaces in Control Hub. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services, such as Meetings, Messaging, and Calling. Greenland Open the Review prerequisites for updating administration control, and click Export affected users in CSV. In Site Administration, the user profile is distinct per meeting site. For better performance, you can add an additional thread to parallelize createuser calls. Step 1: From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.. 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