Fees for services the mortgage company didn't provide. Korey Wilder Desired outcome: I deposit a check in the bank on 08/31/2022 i knowed that money started coming out of account i nwent the branch the lady in the told me to open a new account i did that and she filled a fraud claim for me witch i later found out that she could not file claim only the fraud department then i put money in the new account that was gone . Read More: Everything You Should Know About Recent . You have definitely screwed the wrong person. In holyiday every person nave need to money to pay his bill . Item: [protected] I am in Week 3 of trying to get my paycheck which was deposited into my acct that was closed due to fraudulent activity. I cant say enough good about this company! They fire the employee who called the police!! Bank of America says because I didnt notice it for just over 6 months, they arent liable.. You dont need to waste thousands on lawyers or spend over a month gathering and filing all the required documents. This is not even right let a alone even fair to me. Bank of America review: BoA is illegally using my mortgage ESCROW. Get buying tips about Banks and Credit Unions delivered to your inbox. @ErenCaner Thank you for reaching out. October 12, 2022. Its been so long that they ran my credit check a second time (hard inquiry) which is hurting my credit.. to me I was telephoned by a 'BOA representative' disclosing fraudulent Zelle activity. Credit Karma on equifax shows they closed my account on the 1st of September 2022. If they want to charge you excessive fees, then they can also do that. Desired outcome: Please contact me immediately if you have any questions or concerns in this matter. Sign up to receive our free weekly newsletter. Ally Bank comes to mind as a far superior bank. Bank of America (NMLS #399802) offers mortgage loans nationwide and has lending specialists available both online and at branch locations. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bank of America. Most people just dont have the time and the financial means to proceed with a lawsuit, and their complaints never get resolved. After you click the link to start your complaint, you'll be asked a series of questions about the issue you're having. Use another bank. I have actually been with the company for about 10 years. I immediately attempted to contact the vendor to cancel the transaction. Tweet Bank of America Customer Care. It is inhuman to pressure on one Teller only when Bank of America could have had another teller to reduce the pressure from the existing teller . Luckily enough Mayra and Juliana over at this location assisted me right away in getting my fraudulent credit card and . It also provides loans to a variety of borrowers who reside within the United States as well as in more than 100 other countries around the globe. Financing options: If youve exhausted all other options and are adamant about taking Bank of America to court, were here to help! A refund of the disputed transaction. Even though I keep saying No thank you. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. I have several accounts and Credit Cards, but looks like to me since you can NEVER simply contact someone, and the fact they close at 4, and most locations are no longer around. Please realize we deposit over $200,000 payments a month. Respectfully, Bank of America almost doubled the $1,398.00 balance on my credit card with "over the credit limit and other interest rate charges". I have never had this happen with another bank before, they will not remove from bill. Bank of America has an overall customer satisfaction rating of 2.5 out of 5 stars based on 1450 votes and 314 reviews & complaints for 3750 branches. They also wiped out all of my mortgage history, car payment history as well. I transferred the money, noticed the mistake immediately as the money was not in my checking account. I replied that this is insane I can send a photo showing it was CLEARLY broken and the return policy made it impossible for me to send the item back. (This broker company is now closed down from stealing from a high number of customers). This will surely increase the credibility of your complaint. In 2007 we bought a piece of property with an old house on it (house #081).. Later, we found out it was actually TWO pieces of property with TWO separate tax bills (-11 and . I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call. I just want them to give me back what I have collected for an emergency for so long We paid the balance of our B of A charge card that was $142.00. No one at boa helped her when her checking account was changed to also change all her automatic monthly payments she forgot about that and her credit has been demolished. It seems like this world has changed to just a greed fest where decency and kindness is no longer valued but looked at as though it were proof of weakness. This letter said that I had to distribute this claim and I am doing this now, Worst company I ever dealt with, should illegal to be allowed to hold your money that they took from my account. The webpage was quite deceptive from the start: It appears I was being charged $510 for my tickets. As well as pay the bills due that week. Friedberg taught Finance and Investments at several universities. I've been trying to close my deceased father's checking account now for 4 months with no success and horrible customer service. To this day, I think it was an inside job because I did some investigating of my own and come to find out that the real Ashley is currently serving her 20+ year prison sentence for murder and I have the newspaper article as proof as well as the phone numbers that I was contacted from. Service: Next Day I have answered every question and sent every document they requested in less than 2 days every time and no closing. You ARE NOT ABOVE THE LAW! Fell behind in April/May. 3. I was told the $ taken from Zelle $1989.00 would be refunded. To: Adv Plus Banking - 1993 Bank of America's mobile app gives customers 24/7 account access with fingerprint sign-in. Bank of America is the second-largest bank by assets in the United States and is based in Charlotte, North Carolina. The account was paid in full, I never had a late payment with them ever. They don't care about the customer. I have a been a BofA customer for over 32 years and was surprised at how unhelpful BofA online agents were. Bank of America is a financial institution that caters to a wide array of customers. Tell us your Bank of America complaint. They dont care the loyalty client even if are business accts, really take a moment before open an acct with this bank, they dont deserve your loyalty. Ga. I own a restaurant. I had to file a claim, BOA sent me a new debit card and they seemed to carefor the time being. In June of this year, I unknowingly fell for a job scam where I applied and got hired by a company American Specialty Health as a digital health coach or so I thought and was sent 2 checks of 4992.00 each which was supposed to buy the equipment that I needed for my new position with the company. This message is a reminder that we will execute the following transfer request in 3 business days: Customers routinely complain about Bank of Americas fraud policies, including: In fact, there are many complaints that echo the same situation of fraud taking place, but Bank of America failing to close the account, and subsequently causing negative credit bureau reports as explained by one customer, I was the victim of fraud and Bank of America didnt remove or close this account or another who stated I have been fighting with Bank of America for a fraudulent charge on my credit cardand Complaints go unheard and they dont have the customers best interest or back when it comes to fraud. They began to tell me that info on my card wasn't showing complete info. I'm hopeful and it says it will get to them in a week. I called and I asked why am I being charged, I just recently paid this and cleared the balance. . I tell them that they're closed and they tell me "no, that department is open 24 hours a day." fee they would not waive fee in the middle of a pandemic. Statements from the bank are OK, regular. Or that a payment arrives late and I do not understand why they closed my account without notification, the saddest thing is that the rewards that I collect during this time simply do not want to honor them, since Mr. Cruz told me that the account is closed, I would like to have the opportunity to honor my rewards, since over time I collected $1031.69 and it is not fair for me to lose them for not receiving any notification that they were updating their database,and the worst part is that I have tried to speak on the phone with more representatives and nobody helps me. Please do not post any personal information relating to yourself, or employees of Bank of America as these comments will not be approved. The DoNotPay app was created to assist you in dealing with mundane everyday tasks you would rather avoid. Our apps features will make sure you can: We have helped over 300,000 people with their problems. Sincerely, It has now been officially 4 months and still no closing. Credit card was opened 2 years ago. As of 2016, Bank of America is the 26th largest company in the United States by total revenue. Submitted by: Anonymous in North Carolina | Read more Bank of America complaints. I call back and after holding for quite some time again I get online banking who tells me they have to transfer me to the fraud department. Once the payment is received they have the right to apply or delay: In May of this year, I applied for a work from home job by ASH. In this article, we'll show you several ways to file a Bank of America complaint and, if all else fails and you can't get your issue resolved, take the company to small claims court. I authorized $50.00 for them to check if the card was active. @bryantparknyc Exciting time ahead, see you tonight. When youre on hold on the 1-800 fraud hotline there is a recording discouraging clients from making a complaint and further investigating unusual charges, This is a red flag. 2 reviews of Bank of America "I was having issues with BofA online and required for me to visit a physical branch. The Federal Trade Commission (FTC) is an agency that oversees consumer protection issues and represents the interests of consumers in the financial services sector. Bank of America Falls Tower branch operates as a full service brick and mortar office. September 20th, 2022 Curious about other trends this year? In the meantime they have bounced over 10 checks causing problems with our vendors and clients. The company offers a variety of wealth management opportunities to help customers save for their childrens college or their own retirement. Bank of America has a suite of credit card choices including cash rewards, travel, low interest rate, small business and cards designed to repair damaged credit. Heres how you sue Bank of America in a few easy steps: Thats all there is to it! I have never received any tickets for my venue service. The Bank of America loan products includes mortgage, refinancing, home equity, auto, business and more. Credit card products: But Bank of America will not return her money and my moms remaining years on this earth have been devastated. My friend who works at a bank told me that they werent supposed to pre-approve checks without verifying to see if its legit. What Bank of America did: They allowed several, Third party checks to be processed causing severe overdraft. Also, file a complaint with your state consumer protection office about a mortgage fraud or scam. This action, on Bank of Americas behalf, was incorrect from the start; thus, resulting in the credit reversal not finding fraud. The FTC will then review your complaint and contact you if it signals a potential problem with a financial service company. Bank of America is a full-service national bank with roots dating back 240 years. Resolved "edd customer service" Resolved "checking account" Resolved "charged 39.99 a month for shopping . Acctg wrong from the get go. The BBB's profile page for Bank of America lists 5,893 complaints closed in the past three years, with 1,779 closed in the past 12 months. In 2016, Forbes listed Bank of America as the eleventh largest company in the world. Many customer grievances are about confusing bill pay processes, overdraft and other fees, and accounts being put on hold. It may be used in setting the CFPB's priorities for regulating companies like Bank of America. The customer is a number . resulting in an alarming number of consumer identity theft complaints. ^guillermo, @loveAmari3 Hello. Bank of America financial center with drive-thru ATM | 12965 Collier Blvd, Naples, FL 34116. All Rights Reserved. In addition, upon checkout, a $336.60 service fee was added without my approval or consent-totaling $1366.55. The woman on the phone asked me several times if I was cancelling and I told her, "No", "I wanted them to send me a licensed moving truck". /5 NerdWallet rating. Did you grab holiday toys for your little ones? Before filing a Bank of America complaint, you should first try to resolve the issue with the bank on your own. The case number is117051863 Next bill with interest charge of $17.55 with a 0 balance. I immediately reported my billing concern to BOA. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Some customers also complain about customer support representatives who are slow to respond and may even use discriminatory language when responding to customer inquiries. You can also share your own toughts and complaints about Bank of America using the . After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze. Resolved "Fraudulent Charges allowed on my account by BoA" Resolved "Arbitrarily canceled my cc with a negative balance" Resolved "refund of funds which are on hold since.". Be the first one to find this review helpful. There are SO MANY better banks and credit unions. Bank of America. She was told every phone call would open up a new investigation and delay refund. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. You can contact the CFPB by going to the official website and completing a short form. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. WARNING: A complaint can be detrimental to your credit score. Claim it and get a lot of features. Convenient locations: Send on Date: 11/14/2022 3 days later without notifying us BANK OF AMERICA put a FREEZE on this account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Bank of America would not credit my account for fraud claiming they have no responsibility for Zelle transactions. It hasn't. That is not the way to treat elderly people. I didn't find out about this until June 2022 . Recently due to our company name change we were instructed to open new accounts. I am going to fight for the George Baileys in out world . What Bank of America did: In 2020-2021 . A local Bank of America mortgage loan officer can help . Its been times I had lower than my check and they wouldnt cash my check!! Last month paid my bill 1 day late and incurred a $39. Customer reviews verified as of. Bank of Americas global reach serves 47 million consumers and small businesses with 4,700 financial centers and 16,000 ATMs. Prevent B of A from taking advantage of elderly people who made a clearly honest mistake. Bank of America prides itself in its competitive financial offerings and strong investment in the community. A sign that this bank is unable to manage its case load and that there isnt proper security in place to protect consumers identities, BOA is negligent in properly satisfy subpoena requests. Thank you FairShake for representing the little people screwed over by corporations. People need to know someone is out there to help! You can also contact the bank's Customer Service by dialing 1-315-724-4022. I will say one thing I'm looking into a new bank and I will never take out another loan or credit card with this company again. What we don't like. I was told to log into my account (which I did) and watched my checking account be drained of its last $600. As serious as fraud is, it is incredibly frustrated to have your money locked down because of perfectly reasonable and normal usage. This review was chosen algorithmically as the most valued customer feedback. I can only hope this email will start a process that makes BANK OF AMERICA PAY!! ********************************************* And what can you do about them? That said, here is the information regarding claim #Account ending - 3605 I was talking with Martha and she told me that I had to send a copy of the social security and she gave me an email to do it but she didn't give it to me correctly and I didn't pass the email the email she gave me was rejected by [protected]@Bofa.com and I gave a case number ID [protected]. I WOULD LIKE TO GET MY MONEY BACK AND LEAVE THIS BANK ALL TOGETHER. It seems to me that them switching that to being the top of the account in the list means that they're hoping people make this mistake and they just don't fight with it. i need my funds released asap to pay bills and payroll, Bank of america will call the police on you if you try and take out cash over couple thousand! This comment was posted by a verified customer. If you look at the many reviews below, you'll read the personal details of how terrible this bank is. I was surprised to see this charge on my account. Someone walked into two different BofA branches in the same town and took out of my account $4000 over the counter from one branch and $2400 out of an inside the bank ATM at another branch. They dont tell me how to invest my money! BoA is illegally using my mortgage ESCROW, - Credit card dispute over atm's malfunction, - Original mortgage file including insurance policy. I requested a copy of the original loan file from Bank of America for my deceased mother's account. I got 9 overdraft fees applied to my account., Recently, one complaint lodged against headquarters on the BBB page explained, Interest incurred when I owe $0.00, will not take off bill after call to customer service Paid my bill 4/27/2020 in full $1,668.07 before due date 5/4. Did you close an account or put it on hold only to find out Bank of America continued to charge you for it? In 2021 according to Home Mortgage Disclosure Act data . This is the first of many letters I will be writing. And surprisingly around that time frame, there a pending class action lawsuit involving BOA, Zelle and whoever they're associated with. The account number ending 7439 Submit a complaint and get your issue resolved. Please se, @JessicaNorthey You may also connect with our Claims Fraud Specialists at 1.877.366.1121, available 24/7 for ATM/D, RT @ChiMarathon: Congratulations to all who have been selected to be part of the millionth finisher field in 2023! the popup kept coming. 2 Bank of America Branch locations in Lutz, FL. Years in Business: 74. Business Started: 1/1/1948. BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. If you've contacted the bank's customer support and have filed official complaints with multiple agencies to no avail, you can consider suing the Bank of America in small claims court. When I tried to contact them again, Mr. Juan told me that I had to send the email and gave me the email [protected]@bofa.com again and gave me another case number [protected], and I sent them a copy from social security, the last person I spoke with was Mr. Cruz with reference to the account but he told me that I had to wait for a resolution from the bank. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at . Banking services: I also filed a police report, a report through the IL Attorney General, Federal Trade Commission and the Better Business Bureau. First STOP TAKING MY MONEY. But Bank of America customers have experienced a variety of additional issues with their credit card and loan payments, including: Many people take care in selecting credit cards that have benefits and perks that fit their lifestyles. When purchased, the amount charged was in fact $1020.00 for 2 concert tickets-18 times the face value cost. This customer service is trash and so is their dispute policy. The bank offers a variety of products that include credit cards, checking accounts, savings accounts, and certificates of deposit to customers around the world. My next payment is due January 9th and the first payment was due December 9th which had already been paid in full way before the date. Take your complaint beyond customer service and get a real resolution. Keep in mind that you can only sue the bank for $10,000 or less. I finally stopped the process only the see that I was charged $333.62. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Bank of America Complaint. I did not receive an email, text, letter, or call alerting me of the reversal. High fees: Bank of America charges a monthly $8 maintenance fee plus an additional $10 fee per transfer when you make more than six in a month. I have been a customer on this account since 2015 and it was a rewards program account and I have never stopped paying. Trying to call is a joke, and going to Mid Rivers, 5th St. location is a total waste of time. BANK OF AMERICA says, "WE ARE SORRY FOR THE INCONVENIENCE.". What Bank of America did: Countrywide takeover Jan 2009. Disability started manifesting around the same time. I and my family and whatever friends I can get in contact with will be removing our funds from this "Business", and I use that term wisely. Our call center is experiencing longer than normal wait times. Better Business Bureau is all they had to investigate to see what kind of company this was. Nothing has been done so far. Complaints Department is not affiliated to, linked with or otherwise endorsed by Bank of America. Great, it's already 2 weeks late but at least it's finally going. Member Service. Upon examination of the initial transaction claim, this claim was filed as a fraudulent claim rather than a billing concern. Many Bank of America customers have experienced their normal day-to-day billing being flagged as fraudulent. This bank should be called worst bank in America!!! FAQ. Bank of America. Evidently Bank of America did not do this. What Bank of America did: I made a transaction thru the app its provided the transaction went thru they froze my account i called confirming it was me that did it to who i made the transaction, he had a buisness card also with bank of america from what he explain to me the account was open he had around 75 u.s dollars just to keep it open monthly, from starts reason it was for a purchase of a . 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